Online education is seeing a surge in education – but universities must think carefully about the systems they use to make their programs digital, says Joël McConnell.

“Thank you so much for taking the time to treat me like a person,” wrote Stephanie in an email to me. A student in one of my online courses, she had fallen behind and couldn’t see a way forward — ...

One of the biggest issues that keeps most online course creators putting off recording themselves on camera is the fear of the camera. Often instructors who have quite valuable expertise to share are ...